How QIAGEN’s Scott Miles Stays on the Road with Seamless Fleet Support from Motorlease

For Scott Miles, a Senior Field Service Specialist at QIAGEN, staying on the road isn’t just a job—it’s how he keeps essential medical and research equipment up and running across the region. So, when an unexpected issue with his vehicle registration came up, time was critical.

“Naomi from Motorlease called and walked me through everything,” Scott recalls. “She explained what was happening with the DMV and ensured I had a rental car lined up immediately. I picked it up and stayed on schedule—there was no downtime.”

What could have been a significant disruption became a seamless experience thanks to the Motorlease team’s proactive communication and problem-solving.

Always One Step Ahead

Throughout the process, Scott says he never felt left in the dark. “Naomi kept in constant contact. I always knew what was happening and what to expect next,” he says. “That kind of support really stands out—it’s personal, and it shows they care.”

But it wasn’t just this one incident. For Scott, the reliability of Motorlease is something he experiences every day.

Fleet Support That Works

“You’ve all taken really good care of me,” he says. “Especially the maintenance side—everything is just easy. I take the car in, they do the work, and I’m back on the road. No stress. No out-of-pocket costs. It’s all handled.”

What stands out most to Scott is how effortless it feels to get support. “I don’t have to pull anything together or make five calls to get something done. It’s like everything is already done. There’s nothing better to say.”

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When asked to rate his experience with Motorlease, Scott doesn’t hesitate. “Ten out of ten—spot on,” he says. “Everyone I’ve dealt with is friendly, helpful, and knows what they’re doing. If it involves a vehicle, the people at Motorlease are on it.”

For drivers like Scott, the peace of mind Motorlease delivers isn’t just appreciated—it’s essential. Because when every mile matters, it helps to know you have a fleet partner who makes it personal.

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