Personalized service for ABCO transforms driver relationships for over 40 years

Objectives

To enhance driver relationships and efficiency while easing the burden of a heavy workload ABCO Refrigeration seeks a fleet management partner that actively engages with their drivers daily, addressing all needs directly and ensuring a supportive, responsive environment.

Challenges

• Workload Management
• Driver Communication Gaps
• Service Consistency
• Attracting and Retaining Talent

Solution

One of our longest standing relationships is with ABCO Refrigeration, based in Long Island City, NY.For over 40 years, we have partnered closely. As with many of our partners, driver relationships are crucial to ABCO Refrigeration. They seek a fleet management company to interact with their drivers daily and handle all their needs directly—exactly what Motorlease provides.

“Everything goes directly to Motorlease because that’s the value add that they provide,” says MattFrancisco, EVP of Project Management. “That’s what Motorlease is there for. It’s a full, outsourced, white glove-service.”

“They’re great at what they do, you can tell that it’s a family run company and that the people that you work with actually care about what they do. You can hire people and pay them whatever you want, but you can’t make them care.”

Benefits

Enhanced Driver Satisfaction

Daily interaction with drivers ensures their needs are promptly addressed, fostering loyalty and reducing turnover.

Streamlined Communication

Direct handling of driver inquiries and concerns minimizes delays and improves operational efficiency.

Outsourced Expertise

Motorlease provides specialized fleet management services, allowing ABCO to focus on core business.

Long-Term Partnership

Over 40years of collaboration indicates a strong trust and reliability in the relationship.

Personalized Service

A family-run approach creates a supportive environment where drivers feel valued and understood.