When Charles Byars was 300 miles from home on a stormy Texas night, a flat tire could have derailed his week — but instead, it became a reminder of why he values working with Motorlease.
Caught in severe weather, far from home
While traveling for work through South Austin, Charles’ BMW alerted him to a flat tire just as he entered a toll road. As tornadoes and hail swept through the area, he pulled off safely and called the Motorlease after-hours line. Charles quickly heard from Scott Verhagen at Motorlease the following morning — and from there, things moved fast.
Personal service makes a difference
“Scott told me, ‘I used to work in Texas, too. I know what it’s like to be stuck out there in weather like this,” said Charles. That empathy and personal touch made all the difference. Scott arranged for the vehicle to be serviced when Charles was passing back through the area two weeks later. The issue turned out to be more than a flat — it required a complete tire replacement and alignment. Scott personally approved the repairs to ensure Charles could stay on the road without delay.
Support that sticks with you
Behind the scenes, Natalie Sihpol from Motorlease was also making an impact. After Charles returned from paternity leave, he realized his registration and inspection needed attention. Despite technical delays in Austin due to storm damage, Natalie stayed on top of everything. “She was tenacious,” Charles said. “I wasn’t checking email, and she still found a way to make it all happen.”
“10 out of 10” experience
“Working with Motorlease has been great,” said Charles. “You can take your vehicle anywhere — they’ll help you fast-track what you need. I love the vehicle.”
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