Case Study: Orexo
Needs
Orexo was in search of a fleet management company that would go above and beyond to meet their needs. After experiencing frustration and frequently hearing the word “no” with their previous management company, becoming a member of the Motorlease family of customers has been a breath of fresh air. Orexo is a successful pharmaceutical organization with reps across the nation who travel frequently. Being a small organization has meant limited capacity for the operations team to self-manage, resulting in the critical need for seamless, turn-key fleet management. Orexo also prides themselves on providing their drivers with a car they’ll love that meets rigorous standards for safety, and their search for a company that could meet these diverse needs is what lead them to Motorlease.
Solution
Motorlease brings greater flexibility and lower costs to Orexo’s fleet management program, and provides a great selection of vehicles with AWD and a 5-star crash safety rating. We worked within Orexo’s desired budget to meet their needs and offer added value through custom enhancements. This includes everything from coordination of rental cars, a toll program, and personalized service to walk each driver through a seamless order process. Motorlease also designed a custom onboarding program and welcome packet so each new driver has a positive experience and all the information they need when receiving their vehicle.Motorlease has done things that our previous provider simply would not do. Their customer service has been excellent and I am really impressed.
To help alleviate management responsibilities and concerns, the Motorlease team handles all the communication to the Orexo drivers and facilitates a weekly “State of the Fleet” phone call. Most importantly, Motorlease has become a trusted partner for the company and their drivers—doing whatever it takes to keep Orexo on the road.
